As a business owner (or even a manager) we tend to wear all the hats- or at least most of them. From manager to marketer, HR to customer service. It can get overwhelming. Sometimes we need a little help.
I’m not recommending that you drop what you’re doing and post a help wanted sign or ad in the classifieds. What I am telling you is that there is way to make wearing all of the hats a little easier to manage. And someday, when you are ready to hire, you will be prepared with a job description, payroll costs v. value and an idea of the type of person you are looking for rather than general ‘help’.
Every time you start a project or task, take a quick moment and decide which ‘hat’ you are wearing. Start making a list of all the hats and which tasks you do while wearing that hat. What you are doing is defining the responsibilities of that position.
The Marketing Coordinator Hat may have a list that contains mailer for holiday sales and Facebook page updates. The Customer Service Hat would have answer phones, balance till and greet customers.
Creating these lists are going to do two things for you.
1- You are going to be able to be more productive throughout the day. Since you are doing tasks of the same nature, you won’t be spending the extra time changing hats.
2- When you are ready to hire some help, you already have clear job descriptions. If you need a part-time person but don’t have enough administrative work, look at your other hats that you wear and see if you can combine the job duties into 1 position. Maybe look for someone that can also take care of your marketing or be able to manage merchandising as well.
“Spend time working on the business, not just in the business.”